All items are eligible for exchange or refund within 15 days from the date of purchase if:
1.Send an email to firstname.lastname@example.org the following information
2.Our staff will investigate your case. An email will be sent to inform you about the result of the investigation. This will be on a case by case basis. More information about the refund or exchange, if applicable, will be included in the email.
3.Kindly ensure that the product is in its original state and with the order tag in place when you return or exchange the item.
4.If you are granted a full refund, the payment will be issued to you through your original method of payment within 7 days after we have received the item.